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    Help Centre Terms & Conditions

  • Terms & Conditions

    1. Terms & Conditions

    2. #MADEatISS - Click & Collect

     

    1. The Scheme

    The #MADEatISS Click & Collect (the Scheme) is operated by ISS Food Services. This is only for use at the ISS Head Office, Velocity 1, Brooklands, Brooklands Drive, Weybridge, Surrey, KT13 0SL.

    1. Who is the scheme open to?

    This service is open to all employees of ISS UK&I and other parties working at this location that use ISS technology and ISS email addresses.

    1. Registering & Payments

    To use this service the user must register an account with the #MADEatISS website via the link supplied in this app Click & Collect Service and register an appropriate credit or debit card to allow payments to be taken when ordering.

    1. Orders & Collections

    The collection point for all orders is situated in break out area on the 2nd Floor. Orders are initiated by choosing a collection slot, and the menus available will reflect items available for that slot. Each slot has limited capacity there you may find that a desired slot is not available to you. Orders can be placed up to 1 working day ahead, Monday to Friday (excluding Bank Holidays).

     

    Ordering times are:

     

    For deli sandwiches, grab & go items, cold drinks and confectionary:

    • Order must be placed by 10am for collection between 12pm to 3pm, if the timeslot is available
    • Last pick up time is 3pm of the day the order is made for
    • Any order that is not picked up by 3pm on the order date will be treated as uncollected order and disposed of. There will be no refund for non-collected orders.

    Any order that is not picked up after the booked slot ends, will be kept for a further 5mins before being will be treated as uncollected order and disposed of. No refund will be given on uncollected order and full price will be charged.

    *NOTE: the pickup slots are smaller for hot drinks orders, as a minimum temperature need to be in place for hot drinks, and if left longer the drink will drop below this, and we will not be able to sell them..

     

    NON COLLECTION

    Once you have confirmed your order, no refund can be issued if you change your mind or fail to collect your order within the timelines indicated above. Uncollected orders will be discarded with no refund.

     

    1. General

    ISS Food Services reserves the right to modify or cancel the Scheme or make reasonable changes to these Terms & Conditions with reasonable notice to users. ISS Food Services will use or authorise the use of your information for the following purposes only:

    • To process your registration or to respond to your queries or requests
    • To administer your account and otherwise to undertake any of our obligations to you
    • To analyse your purchase history

     

    1. If I am not happy

    If you experience any issues with the service or wish to make a complaint or recommendation, please in the first instance talk to our staff at our catering outlets, or email Richard Brassington-Burt, Richard.Brassington-Burt@uk.issworld.com